Refund policy

REFUND & REPLACEMENT POLICY (Last Update: 11/20/2025)
All sales are final. We do not offer refunds or exchanges for physical or digital products. The only remedy for eligible issues with physical merchandise is a replacement. Eligible issues include items that arrive damaged, defective, or materially different from what was ordered. Claims must be submitted within 10 days of delivery with photo evidence of the item, packaging, and shipping label. Claims submitted after this window may not be eligible. Physical products, including items fulfilled by third-party production partners, cannot be returned or exchanged for reasons such as incorrect size selection, color preference, buyer’s remorse, or failure to review product details. Internal order errors, including incorrect addresses or item selections made by the customer, are not eligible for replacement. Lost or misdelivered packages may be reviewed with the carrier, and resolution, including potential replacement, is at our discretion. If the original item is unavailable, we may issue a comparable replacement; offering a refund instead of a replacement is discretionary and does not change this policy. Digital products, downloadable content, event submissions, challenge entries, and other non-tangible purchases are non-refundable and not eligible for replacement.